Our software does not open or shows an access violation error

Our software does not open or shows an access violation error

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Our software does not open or shows an access violation error

When starting Ultra Screen Saver Maker or Live Screensaver Creator, the program might not open at all, or you might see Error: Access violation at … (tried to write to …), program terminated. LastCP is ‘RF’. error dialog, similar to the one shown below:

If the program does not open at all, Event Viewer may show an Application Error for it under Windows Logs > Application, with exception code 0xc0000005.

The cause of this issue is that your antivirus software is mistakenly flagging our software as a threat.

Please be so kind to report this issue to us, so we can resolve it with antivirus software vendor.

In the meantime, a workaround is to add an exception for the following files in your antivirus software component that monitors running processes to identify anomalies in apps behavior:

  • c:\Program Files (x86)\Ultra Screen Saver Maker\ussm.exe
  • c:\Program Files (x86)\Ultra Screen Saver Maker\LiveScreensaverCreator.exe
  • c:\Program Files (x86)\Live Screensaver Creator\LiveScreensaverCreator.exe

For example, if using Bitdefender you need to add an exception to Advanced Threat Defense in Home version or add in-policy exclusion for process to Advanced Threat Control (ATC/IDS) in Business version.

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