Information we collect
The types of information we collect and handle normally comprises:
- Identity and contact details such as name, email address, phone number, credit card information, and mailing address
- Product and service preferences
Normally, we collect your personal information from you but on occasions we may obtain information about you from others.
We only collect information which is necessary for the purposes of your dealings with us.
Purpose of collection and use of personal information
The purpose for which we collect this information is to assist us in providing you with the products and services you have requested. We will not use your personal information for any purpose which is not related to the products or services you have requested or for any purpose which you would not reasonably expect us to use the information. We typically use your information for the following purposes:
If you purchase a product or service from us, we request certain personally identifiable information from you on our order form. You must provide contact information (such as name, email, and shipping address) and financial information (such as credit card number, expiration date). We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.
We request certain personally identifiable information from you on the registration form and to enable you to create a user name and password when applicable. We use this information to contact you about the services on our site in which you have expressed interest.
We post customer testimonials/comments/reviews on our web site which may contain personally identifiable information. We do obtain the customer’s consent via email prior to posting the testimonial to post their name along with their testimonial. If you would like to have us remove any of your comments, please contact us.
Communications from the site
Special offers and updates
We will occasionally send you information on products, services, special offers, and promotions. You can sign up for these emails from various pages on our sites. Out of respect for your privacy, we present the option not to receive these types of communications. Please see the “Choice and Opt-out.”
If you wish to subscribe to our newsletter(s), we will use your name and email address to send the newsletter to you. Out of respect for your privacy, we provide you a way to unsubscribe. Please see the “Choice and Opt-out” section.
We will send you strictly product/service-related announcements on rare occasions when it is necessary to do so. For instance, to assist you with product usage or notification of product and service maintenance, we might send you an email.
Generally, you may not opt-out of these communications, which are not promotional in nature. If you do not wish to receive them, you can contact us.
Based upon the personally identifiable information you provide us, we will send you a welcoming email to verify information you provided. We will also communicate with you in response to your inquiries, to provide the services you request, and to manage your account. We will communicate with you by email or telephone, in accordance with your wishes.
We provide you the opportunity to ‘opt-out’ of having your personally identifiable information used for certain purposes, when we ask for this information. For example, if you purchase a product/service but do not wish to receive any additional marketing material from us, you can indicate your preference on our order form.
If you no longer wish to receive our newsletter and promotional communications, you may opt-out of receiving them by following the instructions included in each newsletter or communication or by emailing us.
Sharing and disclosure
We do not sell your personal information to third parties.
We may provide your personal information to companies that provide services to help us with our business activities such as shipping your order or offering customer service. These companies are authorized to use your personal information only as necessary to provide these services to us. We will not disclose information about you to anyone else unless the disclosure:
- is required by law; or
- is authorized by law (for example to protect our interest or where we have a duty to the public to disclose that information); or
- has been consented to by you.
Personal information security and data retention
We will take all reasonable precautions to protect your personal information from loss, misuse or alteration. This includes both physical and technological security measures. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. When you enter sensitive information (such as a credit card number) on our order forms, we encrypt the transmission of that information using secure socket layer technology (SSL).
We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services contact us. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
We only collect personal information from our website if you submit details to us via email or forms on our website. The information collected is limited to your email address and the contents of any message you may send to us. Personal information collected from our website will only be used for the purpose for which you have provided it and it will not be added to a mailing list or used for any other purpose without your consent. Our website uses various types of cookies and other tracking technologies:
- Per-session cookies: Used to assess and improve the performance of the web site for our users. These cookies are anonymous and in no way no way identify users.
- Persistent cookies: Used to make areas of the site that require a person to be logged in easier to use.
As is true of most Web sites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data. We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole. We do not link this automatically-collected data to personally identifiable information.
Please note that when you use the our website several cookies are copied onto your computer or device. A “cookie” is a small text file that holds some website settings and is not used to track you in any way and just helps manage your session on the site and is automatically removed soon after you leave.
You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to block all cookies, parts of the our website may not work properly.
You may configure your browser to accept all cookies, reject all cookies, or notify you when a cookie is set. Each browser is different, so check the “Help” menu of your browser to learn how to change your cookie preferences. Further information on how to prompt or block cookies on various browsers is available on the All about cookies website.
The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage.
Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google.
Details of how to opt out of being tracked by Google Analytics.
Finalhit uses Google Analytics features based on Display Advertising (e.g. Remarketing, Google Display Network Impression Reporting, the DoubleClick campaign Manager integration or Google Analytics Demographics and Interest Reporting). Visitors can opt out of Google Analytics for Display Advertising and customise Google Display Network ads using the Ads Settings.
Finalhit will not facilitate the merging of personally-identifiable information with non-personally identifiable information previously collected from Display Advertising features that is based on the DoubleClick cookie unless we have robust notice of, and the user’s prior affirmative (i.e. opt-in) consent to, that merger.
Finalhit use Remarketing tools in the form of:
- interest categories
- similar audiences
- other types of interest-based advertising
- demographic and location targeting
We will not run interest-based advertising campaigns that collect personally identifiable information (PII) including, but not limited to, email addresses, telephone numbers and credit card numbers. We will not use or associate personally identifiable information with remarketing lists, cookies, data feeds or other anonymous identifiers. We will not use or associate targeting information, such as demographics or location, with any personally identifiable information collected from the ad or its landing page(s).
We will not share any personally identifiable information with Google through our remarketing tag or any product data feeds which might be associated with our ads.
We abide by the policy for sensitive categories outlined below:
- When creating a remarketing list, we will not use any sensitive information about our site or app visitors, whether we collected it directly or associated it with a visitor, based on the visitor’s profile or behaviour on our site or app
- Restrictions on list creation may apply to both individual web pages and entire websites or apps
- Ad content may not imply knowledge of personally identifiable or sensitive information
We acknowledge Google may include in-ads notice labels to disclose interest-based advertising to our users:
- Google reserves the right to display to users which remarketing lists they’re on, along with the corresponding domain name
- We aren’t allowed to modify or obscure these notices
- We can implement our own in-ads notice with written consent from Google, and the label must comply with relevant industry standards
Third-party vendors, including Google, show our ads on sites across the Internet.
Finalhit and third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) together to inform, optimise and serve ads based on someone’s past visits to our website.
Finalhit and third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) together to report how our ad impressions, other uses of ad services and interactions with these ad impressions and ad services are related to visits to our site.
We will use data from Google’s Interest-based advertising or 3rd-party audience data (such as age, gender and interests) with Google Analytics to target interest based advertising to visitors of our site.
Clear Gifs (Web Beacons/Web Bugs)
We and our third party partners employ a software technology called clear gifs (a.k.a. Web Beacons/Web Bugs), that help us better manage content on our site by informing us what content is effective. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Web users. In contrast to cookies, which are stored on a user’s computer hard drive, clear gifs are embedded invisibly on Web pages and are about the size of the period at the end of this sentence. We do not tie the information gathered by clear gifs to our customers’ personally identifiable information.
Sharing mobile devices data
We share data we collect about you including unique identification numbers associated with mobile devices or through its API (including, for example, a Unique ID for Advertisers (“IDFA”), Unique ID for Vendors (“IDFV”), Google Ad ID, or Windows Advertising ID), mobile carrier, device type, model and manufacturer, mobile device operating system brand and model, and, depending on the user’s mobile device settings, the geographical location data, including GPS coordinates (e.g. latitude and/or longitude) or similar information regarding the location of the mobile device (“User Data”) with our third party partners, that enables us to use Bluetooth beacons to provide you with information, advertisements, or offers specific to your location and interests.
By accepting our terms of service, you consent to the collection, storage and processing of your data by our third party partners for the purposes of: (i) providing or improving their services; (ii) enabling third parties to assist us and the retailer and venues (in which the beacons are located) in better serving and understanding our users; and (iii) sharing your data with third parties so they can provide or enable the provision of content, offers or other marketing solutions that may be of interest to you. You also consent to having your data transferred to and processed in the United States or any other jurisdiction in which our third party partners or their parent, subsidiaries, affiliates, service providers or partners maintain facilities. If you do not consent to the collection and transfer of the aforementioned data through the identification of your mobile device, we recommend that you: (a) delete our app or adjust the in-app settings of the app; or (b) delete the applicable mobile advertiser ID by limiting ad tracking on the device. For iOS, navigate to your Settings > Select Privacy > Select Advertising > Enable the “Limit Ad Tracking” setting. For Android, open your Google Settings app > Ads > Enable “Opt out of interest-based advertising”.
Links to other sites
This Web site contains links to other sites that are not owned or controlled by Finalhit. Please be aware that Finalhit is not responsible for the privacy practices of such other sites. We encourage you to be aware when you leave our site and to read the privacy statements of each and every Web site that collects personally identifiable information. This privacy statement applies only to information collected by this Web site.
If you have any additional questions about Finalhit’s dedication to consumer privacy, please contact us.